Refund & Cancellation Policy

Last updated: 7 November 2026

We keep cancellations simple and fair to both guests and host families. The policy that applies to your booking is confirmed in writing at the time of booking.

Standard policy

• Cancel 15 or more days before check-in: full refund of the amount paid, minus payment gateway charges.
• Cancel 7 to 14 days before check-in: 50% refund.
• Cancel less than 7 days before check-in, or no-show: no refund.

Peak season (25 Dec – 5 Jan, and ski season bookings in Gulmarg)

Bookings in peak periods require 30 days’ notice for a full refund. Cancellations 15–29 days before check-in receive a 50% refund; after that, no refund.

Weather, road closures and official restrictions

If roads are officially closed or travel is restricted by authorities on your check-in date, we will move your booking to new dates at no charge, or refund the amount paid as credit valid for 12 months.

Early departure

Unused nights after check-in are not refundable.

How refunds are paid

Approved refunds are returned to the original payment method within 7–10 working days.

Contact

To cancel or change a booking, email carigar.kashmir@gmail.com or call us with your booking name and dates.